How to pause/unpause a study facility request of a student
This manual will show you how to pause a request for a study facility by a student. Pausing a request will remove it from the task list. The manual will further more show you how to unpause the request.
Pausing a request
1. Select the student of whom you want to pause the request.
2. Select Overview
3. Select the 3 small rounds
4. Select Pause case
NB. Pausing a request will not result in an automatic e-mail to the student.
Unpausing a request
5. Select Overview
6. make sure the status is Paused
7. Select the student
8. Select the 3 dots
9. Select Resume case. (Note do not click on the other 2 options, even when you want the decline the case)
10. Click on Resume case
NB. You can find the student with the new cases on the starting screen.