Support options | Helpdesk
The Education Support Service Desk (ESSD) is a team from the Teaching and Learning Centre (TLC) focused on alleviating the administrative burden of teachers from WUR.
The ESSD runs the HelpDesk for the TLC at WUR. We are the go-to contact for any inquiries related to education. We are committed to providing accurate answers in a timely manner while ensuring that your questions are directed to the appropriate teams for comprehensive support.
In this article you will find information about:
Contact information
- By ticket: Support Portal
- By email: [email protected]
- By phone: (0317) 486 222
Please always state the course code at the beginning of the subject in your email or ticket!
Opening hours
Regular opening hours
Monday – Friday: 8:00 – 17:00
Reduced opening hours
The Education Support Service Desk has reduced opening hours during the holiday periods:
Summer holiday 2024
- July 8th – 26th: Reduced Hours: 10:00 – 16:00
- July 29th – Aug. 16th: Call center closed. Emails are handled within 48 hours
- Aug. 19th – Aug. 23rd: Reduced Hours: 10:00 – 16:00
Winter holiday 2024
- Dec. 23rd – Jan. 1st: Call center closed. Emails are handled within 48 hours
- Jan. 2nd – Jan. 3rd: Reduced Hours: 10:00 – 16:00
On all public holidays the Education Support Service Desk is closed (see here the Academic Calendar 2024-2025).
EdTool Advisor
The EdTool Advisor will help you select the appropriate tool for different educational purposes and criteria. Additionally, it provides information on on how to use the suggested tools and where to find support in using them.
For more information on how to use the EdTool Advisor, please visit About EdTool Advisor.
Brightspace Trainings
You can find a list of the offering trainings and sign up here
Other issues
For other issues, please contact:
- Account related problems: Servicedesk IT phone (0317) 488 888 or go to IT Service portal
- Osiris: consult the Osiris manuals for Course Coordinator & Examiner, Student Advisor & Student Dean and Secretariat, or contact Osiris key-users
- For other education support requests, send an email to [email protected]
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